Shipping & delivery
Digital Products
All digital products are delivered instantly upon purchase. Once payment is completed, you will receive an email with a download link. No shipping fees, no waiting—just instant access to your product.
If you encounter any issues with your download, please contact our support team, and we’ll be happy to assist you.
Physical Products
We take pride in delivering high-quality products, but great things take time! All physical items are shipped within 5-15 business days from the date of purchase. You will receive a tracking number once your order has been shipped.
Shipping Costs
Shipping rates are calculated at checkout based on your location.
Returns & Refunds
If you are not satisfied with your physical product, you may return it within 14 days of purchase for a refund. To be eligible for a return:
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The item must be unused and in its original condition.
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You must provide proof of purchase.
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Return shipping costs are the responsibility of the customer.
To initiate a return, please contact our support team, and we will guide you through the process.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, let us know within 48 hours of delivery with clear photos, and we’ll make it right.
For any questions, feel free to reach out to our support team at info@eggcellenteducator.com